NovaLiefer

Proof of delivery and radio for transport companies

Privacy policy

Last updated: 5 September 2026

NovaLiefer is a work app for drivers of transport, courier and removal companies. The company’s dispatch creates tours in the web portal (tour.babala.ch); the app shows the stops, documents the delivery with signature, photos, time and location and produces the delivery note. While a tour is running, the app sends the device’s position to dispatch. The radio feature carries text and voice messages between drivers and dispatch.

1. Data controller

We have not appointed a data protection officer or an EU representative because we do not reach the relevant thresholds. Please address all requests to the contact above.

2. What data we process

What we explicitly do not collect

• No location transmission outside a running tour
• No advertising, no analytics, no trackers
• No payment data — the app processes no payments
• Voice is recorded only while the talk button is held

3. Permissions on your device

The app requests only the following permissions. Each of them can be revoked at any time in your device settings; the app remains usable afterwards, with reduced functionality.

• Location, including in the background — Position reporting during a running tour for the live map and the delivery location on the delivery note.
• Camera and photos — Delivery photos for the delivery note.
• Microphone — Voice messages in the radio, only while the talk button is held.
• Notifications and push-to-talk — New tours and messages; voice messages play even when the device is locked.

4. Legal bases

We process personal data under the Swiss Federal Act on Data Protection (revFADP). Where the GDPR applies, we rely on:

• Performance of a contract (Art. 6(1)(b) GDPR) — everything needed for the app to deliver the function you requested.
• Legitimate interests (Art. 6(1)(f) GDPR) — secure and stable operation, abuse prevention, troubleshooting.
• Consent (Art. 6(1)(a) GDPR) — for anything you actively enable in this app: location during a tour and access to camera and microphone. Consent can be withdrawn at any time with effect for the future by revoking the permission in your system settings.
• Legal obligation (Art. 6(1)(c) GDPR) — in particular commercial and tax retention duties for payments.

Location transmission is based on performance of the employment or engagement with the company and its legitimate interest in functioning dispatch. It happens only during a running tour and is not used for behaviour monitoring within the meaning of Art. 26 of the Swiss Ordinance 3 to the Labour Act.

5. Recipients and third parties

We do not sell data and do not disclose it for advertising purposes. Data is disclosed only to the following parties, and only where required for operation:

Authorities and courts receive data only where we are legally obliged to provide it.

Transfers abroad

Some of the recipients listed above process data outside Switzerland and the EEA, in particular in the United States. We base such transfers on the European Commission’s Standard Contractual Clauses with the Swiss adaptations recognised by the FDPIC and, where applicable, on the EU-US Data Privacy Framework. We will provide information on the safeguards in place on request.

6. Retention and deletion

The most recently reported position is overwritten. Delivery notes with signature and photos are business records of the company and are kept for 10 years. Radio messages are deleted after 90 days. Server logs expire after 14 days.

Step-by-step instructions are available at Delete data.

7. Children and young people

This app is not directed at children. We do not knowingly collect personal data from children under 16. If we learn that such data has been submitted without parental consent, we delete it without delay.

8. Data security

Wherever the app transmits data at all, connections are encrypted via HTTPS/TLS. On the server side we use access restrictions, tenant separation and regular backups. Nobody can, however, guarantee absolute security for data transmission over the internet.

9. Your rights

• Access to the personal data we process
• Rectification of inaccurate data
• Erasure or destruction of your data
• Restriction of and objection to processing
• Receiving or porting your data in a common format
• Withdrawal of consent with effect for the future

An informal message to info@babala.ch or a call to 076 792 63 50. We normally respond within 30 days. To verify your identity we may request suitable proof. You may also lodge a complaint with a supervisory authority (Switzerland: FDPIC; EU: your competent authority).

10. Changes to this policy

We may adapt this policy when the app or the legal framework changes. The version published on this page, with the date shown above, is the applicable one. We announce material changes inside the app.