NovaGlow
Make-up analysis from a selfie
Delete account and data
Last updated: 5 September 2026 · NovaGlow · iOS: ch.babala.novaglow · Android: ch.babala.novaglow
1. Delete inside the app
- Open NovaGlow
- Open Settings
- Choose Delete account and all data
- Confirm the deletion
Deletion happens immediately and cannot be undone.
2. Delete without the app
If the app is no longer installed, or you prefer not to use the in-app route, write to us at info@babala.ch or call us: 076 222 45 99.
Please state the app and, if available, the account or device identifier shown in the app. We may ask a verification question to confirm your identity, and we confirm the deletion in writing.
Processing time: normally within 7 days, at the latest within 30 days.
What gets deleted
- All face photos stored on the server (the image files are physically removed)
- All analysis results, scores and colour-type evaluations
- The anonymous account, the device identifier and the access token
What is never stored in the first place
The individual region crops are never stored; they exist only for the duration of the analysis.
Data on your device
Everything stored locally disappears as soon as you remove the app from your device. On iOS you can additionally choose “Delete App” in the system settings; on Android use “Uninstall” or “Storage → Clear data”.
What we must keep after deletion
After deletion no content data remains. The only exceptions are payment records, which we must retain for 10 years under commercial and tax law, and technical server logs, which expire automatically after 14 days.
Contact
- Company
- Babala Özdemir (Einzelunternehmen)
Unterer Rainweg 22, 4414 Füllinsdorf, Schweiz - info@babala.ch
- Phone
- 076 222 45 99
- Company ID
- CHE-322.105.560