NovaEat
Order food from businesses near you
Delete account and data
Last updated: 5 September 2026 · NovaEat · iOS: ch.babala.novaeat · Android: ch.babala.novaeat
1. Delete inside the app
- Open NovaEat and sign in
- Tap Account
- Choose Delete account and confirm
Deletion happens immediately and cannot be undone.
2. Delete without the app
If the app is no longer installed, or you prefer not to use the in-app route, write to us at info@babala.ch or call us: 076 222 45 99.
Please state the app and, if available, the account or device identifier shown in the app. We may ask a verification question to confirm your identity, and we confirm the deletion in writing.
Processing time: normally within 7 days, at the latest within 30 days.
What gets deleted
- Name, phone number, e-mail address and password hash
- Saved delivery addresses and favourites
- Reviews and the order history in your account
- Session tokens and the device push token
Data on your device
Everything stored locally disappears as soon as you remove the app from your device. On iOS you can additionally choose “Delete App” in the system settings; on Android use “Uninstall” or “Storage → Clear data”.
What we must keep after deletion
For legal reasons we keep invoices and payment records for 10 years; they contain amount, date, business and payment reference and are detached from your account. Orders already transmitted to a business also reside with that business — request deletion there directly or through us.
Contact
- Company
- Babala Özdemir (Einzelunternehmen)
Unterer Rainweg 22, 4414 Füllinsdorf, Schweiz - info@babala.ch
- Phone
- 076 222 45 99
- Company ID
- CHE-322.105.560